If you have clients, at some point you re going to have an unhappy one. Everyone does. Successful professionals are not the ones who never have client problems, but the ones who handle those problems well. This book offers simple, effective guidelines for managing client and stakeholder conflict. These eight easy steps will help you resolve the emotional disruption, fix the problem, and strengthen your client s confidence in you and your service. When clients complain, most of professionals want to rush right into addressing the issue that the client complained about. But in most cases, that s the worst thing you can do. You need fix both the.
8 Steps to Restoring Client Trust: A Professional's Guide to Managing Client Conflict download
Paul Glen, Maria McManus 8 Steps to Restoring Client Trust: A Professional's Guide to Managing Client Conflict free
8 Steps to Restoring Client Trust: A Professional's Guide to Managing Client Conflict pdf
8 Steps to Restoring Client Trust: A Professional's Guide to Managing Client Conflict book series pdf
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